Joseph

Welcome

I’m a strategic UX Researcher with a decade of experience turning research and experimentation into measurable product outcomes in both B2B and B2C contexts.

My work spans the full research lifecycle: from early discovery and generative research through to evaluative studies, usability testing, and post-launch measurement. I embed research into growth and experimentation frameworks, which means I’m as comfortable designing an A/B test as I am running a diary study, and I know how to connect both to business impact. That approach has contributed to uplifts of 3–75% in conversion, sign-ups, and engagement across the products I’ve worked on.

What sets me apart is a background that bridges research depth with design fluency. I don’t just hand off insights. I work with teams to act on them, and I can trace a line from a research finding to a shipped feature to a metric that moved.

I hold an M.Sc. in Human-Computer Interaction Design from City University of London, where I wrote a paper on how users develop trust and confidence in AI agents – a question that’s become considerably more urgent since. Outside work, you’ll find me exploring AI tools, writing music, and hiking.

Values

Harmony
I value alignment and collective progress alongside individual wins. As well, I prioritize shared understanding and respectful collaboration to move teams forward together.
Pragmatism
I believe in rigor without rigidity. The best solution is the one that works within real constraints while still advancing the vision.
Accountability
I take ownership of execution and outcomes. Research and strategic decisions should be measurable, defensible, and tied to real impact.
Empathy
Empathy is both a strategic trait and a leadership principle. I seek to understand users, stakeholders, and teammates deeply before shaping direction.
Connection
Strong products are built on strong relationships. I invest in building trust across stakeholders and teams to create clarity, momentum, and shared purpose.
Cross-culturalism
Working across cultures has shaped how I design and lead. I embrace diverse perspectives as a strategic advantage, strengthening both teams and products.

Skillsets

  • Qualitative & Quantitative Research
  • Conversion Rate Optimization
  • A/B/n & Multivariate testing
  • Content & UX Strategy
  • UX Audits & Reviews
  • Experiment Design
  • Product Analysis
  • Data Synthesis
  • Accessibility Audit (WCAG, Section 508)
  • Information Architecture & Semantics
  • Cross-cultural Design
  • Product Ownership
  • Data Visualization
  • Service Design
  • Enterprise UX
  • SEO & GEO